IT infrastructure deployment and support for a US based client

Value Delivered

IT infrastructure deployment and support for a US based client.


ManageNXT was approached by a US-based e-commerce service provider. The requirement was to implement an IT infrastructure on the cloud and provide ongoing support for the end-users, and maintenance of the infrastructure. The infrastructure must meet PCI security standards and provide high availability. The customer has offices in different locations in the US, so the end-user machines should have centralized control.


Based on the customer requirement, ManageNXT implemented Azure VMs, Azure VDIs for end users, Microsoft 365, Microsoft Defender for Endpoint, Defender for Identity, Azure Sentinel, and Atera RMM tool.

Azure VM

Implemented the IT infra on Azure by migrating the following servers from on-premises (Hyper-V):

o   Active Directory

o   Web server (IIS)

o   DB server (SQL)

o   Application server (QuickBooks)

Azure VDI

Implemented the Azure virtual desktops for end-users to use their accounting application (QuickBooks).

Azure AD and Conditional Access

Connected all the end-user machines to the Azure AD and Implemented conditional access polices.

Atera RMM tool

Implemented Atera RMM tool on all end user machines of the centralized control, monitoring and patching activates.

Microsoft Intune

Applied MDM polices on all laptops and mobile devices in the organization.

Microsoft Defender for Endpoint

Implemented Defender for endpoint to prevent, detect, investigate, and respond to advanced threats on the end user machines and servers.

Microsoft Defender for Identity

Implemented Defender for Identity on the Azure AD to monitor and secure user activities to prevent security threats/attacks on the environment.

Microsoft 365 Defender

Implemented Microsoft 365 Defender for email service, to prevent phishing emails, spam, and to investigate them.

Azure Sentinel

Implemented Microsoft Sentinel to monitor cloud environments for cybersecurity incidents and acting as an alerting tool. It also interfaces with all the Defender products, such as Defender for Microsoft 365, Defender for Endpoint, Defender for Identity etc. It’s essential to have a single place to manage all your security operations, so you don’t have to move around.

Ongoing Support

Infrastructure Monitoring – 24×7 monitoring of the infrastructure.

Maintenance – Monthly and Weekly preventive maintenance of the infrastructure.

Web Hosting – As per the client requirement, hosting new websites and maintenance.

Database – Managing the Azure SQL instance and managing the replication and failover.

Backups – Monitoring the Server and DB backups using the recovery vault in Azure.

Security – Monitoring the security alerts with the help of the Azure Sentinel and Defender.

End-user Support – Supporting the users are per the IT requirements within standard SLA.

Application Support – Providing the support to the business-related application and configuring the SSO using azure AD.

Technology & Tools

Azure Portal, Microsoft Defender, Microsoft Sentinel, Log Analytics agent, Log analytic workspace, Intune, Azure AD, Atera